Air India Flight AI 633 from Mumbai to Bhopal made a safe priority landing at Bhopal airport after reporting a technical issue to Air Traffic Control. The aircraft landed at 3.20 pm, and all 175 people on board, including 166 passengers and 9 crew members, were safe. The return flight AI 634 from Bhopal to Mumbai was cancelled because the aircraft was declared unserviceable for inspection and rectification.
What Happened On Air India Flight AI 633?
The flight was operating on the Mumbai to Bhopal route when the crew reported a technical snag. Bhopal airport activated safety protocols, with coordination between ATC, airline ground teams, CISF, and the airport fire and rescue team. The aircraft landed without injury, which shows how aviation safety drills work when a flight reports a technical issue mid-air.
The cancellation impact was mainly on the return sector, AI 634, where 178 passengers were booked. Since the aircraft needed inspection, the airline cancelled the return flight as a precaution.
How To Claim Refund If Your Flight Gets Cancelled Like AI 634?
If an airline cancels your flight, first check the message sent by the airline on SMS, email, app notification, or booking portal. Do not cancel the ticket yourself if the airline has cancelled the flight, because passenger-initiated cancellation may trigger normal fare penalties.
For Air India bookings made on its website or app, passengers can use the official refund request page. Air India says a ticket can be refunded within 2 years from the date of issue, and taxes are credited back to the source even in non-refundable cases.
If you booked through a travel agent or online travel platform, Air India asks passengers to contact that agent or portal for refunds linked to that booking.
DGCA Rules Passengers Should Know
Under DGCA passenger rights rules, if a domestic flight is expected to be delayed by more than 6 hours, the airline must offer either an alternate flight within 6 hours or a full ticket refund.
For cancellations, the airline must arrange an alternate flight or refund as acceptable to the passenger when the passenger is affected by the cancellation. DGCA also says passengers can complain first to the airline, then through the AirSewa portal if the airline does not provide required refund, compensation, or airport facilities.
Passengers waiting at the airport may also get meals, refreshments, and hotel accommodation where required, based on waiting time and the situation.
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Step-By-Step Refund Checklist For Passengers
Keep your PNR, ticket number, boarding pass, cancellation SMS, and payment proof. Go to the airline website or app and select refund request, cancelled flight, or disrupted flight option. Choose refund to original payment mode where available. Avoid accepting a voucher unless you want it, because DGCA rules allow compensation through travel vouchers only with passenger agreement.
If the airline does not respond, raise a complaint through Air India’s customer support portal. Air India says passengers can escalate to its Nodal Officer and then Appellate Authority with a valid case ID. Passengers may also file complaints on AirSewa.
FAQs
1. Was Air India AI 633 safe?
Yes, all 175 people on board landed safely at Bhopal airport.
2. Why was AI 634 cancelled?
The aircraft was declared unserviceable and needed inspection before flying again.
3. Can I get a refund after airline cancellation?
Yes, passengers can choose refund instead of alternate travel after airline cancellation.
4. Where can Air India passengers claim refunds?
Use Air India’s refund page, or contact your booking agent.
5. Can I complain if refund is delayed?
Yes, raise it with the airline, then AirSewa if unresolved.
