South Coast Railway cancelled nine services across November 2–3 as Cyclone Murasu disrupted travel in Andhra Pradesh. The IMD says the storm crossed the south Andhra coast near Ongole early on November 3.
For passengers seeking Cyclone Murasu train cancellation refunds, the first question is whether their service was fully cancelled, diverted, or delayed. Each situation has a different refund route. A cyclone warning alone does not establish eligibility for an automatic refund.
Key Highlights
- Fully cancelled confirmed or RAC e-tickets receive automatic fare refunds.
- Diversions and long delays require separate checks and, where applicable, a TDR.
- Match the train number with its originating date before changing travel plans.
Affected Train Numbers and Cancellation Dates
The cancellation announcement reported by The Indian Express covers four services originating on November 2 and five on November 3.
| Train Number | Route | Originating Date |
| 67226 | Gudur–Vijayawada Passenger | 3 November 2026 |
| 12743 | Gudur–Vijayawada Express | 3 November 2026 |
| 67236 | Tenali–Guntur Passenger | 3 November 2026 |
| 67238 | Repalle–Markapur Passenger | 3 November 2026 |
| 67239 | Markapur–Tenali Passenger | 3 November 2026 |
The November 2 cancellations were 67225, 12744, 67235 and 67237. The date restriction is essential: a cancellation notice for one departure does not establish the status of every subsequent service.
Treat this as the reported list, rather than a complete live feed. Recheck your departure through railway enquiry channels before leaving home.
Check Train Status and PNR Separately
A confirmed berth and an operating train answer different questions. PNR status concerns your reservation; the train enquiry system reports what is happening to the service.
Use this sequence:
- Open the National Train Enquiry System and look for your train’s cancellation, diversion, or running status.
- Match the originating date, boarding station, and train number with the ticket.
- Enter your PNR on Indian Railways’ reservation enquiry page to review the booking’s current status.
For an overnight train, the originating date may be earlier than your boarding date. Keep both dates available when asking for assistance.
Save the cancellation notice or status screen with its date. It provides useful information when explaining a discrepancy, although refund eligibility follows the railway record and applicable rules.
Refund Eligibility for Cancelled, Delayed and Diverted Trains
IRCTC’s refund rules separate the main situations:
- Fully cancelled train, e-ticket: Confirmed or RAC bookings receive an automatic full fare refund to the original payment account. No online cancellation or TDR is required.
- Cancelled train, PRS counter ticket: Surrender the original ticket at a reservation counter within three days, excluding the scheduled departure day, for the applicable fare refund.
- More than three hours late: If you do not travel, file the e-ticket TDR before the train actually departs from your boarding station to claim the full fare.
- Diverted train: For non-travel or a diversion missing your boarding or destination station, file the appropriate TDR within 72 hours of scheduled departure at your boarding station.
TDR stands for Ticket Deposit Receipt. Select the reason that matches what actually happened.
For example, an officially cancelled service does not need the same claim as a train running four hours late. In the second case, missing the filing deadline can affect the refund.
Voluntary cancellation while the train remains operational follows the relevant cancellation rules. Do not assume every cyclone-related change of plan receives the cancelled-train exemption.
Passenger Help Desks and Refund Follow-Up
South Coast Railway announced help desks at major stations and additional refund counters where required. Its zonal and divisional war rooms operate around the clock, according to the reported preparedness arrangements.
For ticket-booking or refund problems, contact IRCTC through eQuery or call 14646 within India. Railway assistance and station complaints can also be raised through RailMadad and 139.
Keep the PNR and transaction reference ready. If an agent made the booking, contact that agent about the claim and payment trail.
Recheck the official train status before travelling, and retain your refund reference until the payment reaches the booking account.
FAQs
Do I need to cancel an e-ticket for a fully cancelled train?
No. Confirmed or RAC e-tickets receive an automatic fare refund when Railways cancels the train. Online cancellation and TDR filing are unnecessary for that situation.
Does a cyclone warning guarantee a full ticket refund?
A weather warning alone does not trigger the cancelled-train refund rule. Eligibility depends on the service status, ticket type, and whether another specified refund condition applies.
What happens if my train is delayed by over three hours?
If you do not travel, an e-ticket TDR must be filed before actual departure from your boarding station. The rule provides a full fare refund.
Are confirmed Tatkal tickets refundable if the train is cancelled?
Railway cancellation is different from voluntarily cancelling a confirmed Tatkal booking. The applicable cancelled-train refund provisions apply; the usual voluntary Tatkal cancellation restriction is separate.
Where should I report a missing IRCTC refund?
Raise the issue through IRCTC eQuery or call 14646, keeping your PNR and booking transaction details available. Check the account originally used for the payment.
More Railway Updates and Travel Alerts You Should Know!
1. What Are Cyclone Murasu’s Latest Updates?
Check out the Cyclone Murasu live updates covering weather alerts and disruptions.
2. Which Trains Are Cancelled or Diverted?
Find the cancelled and diverted train updates to plan your journey.
3. How Many Trains Did Arnab Disrupt?
Uncover the Cyclone Arnab train cancellation list and affected services.
4. Where Are Diwali Special Trains Running?
Browse the Diwali 2026 special train routes, schedules and ticket details.
5. How Does Rail Travel Insurance Work?
Explore the Indian Railways 45-paise travel insurance benefits and claim process.
